Member Services: 1-800-838-8271 TTY: 711

To enroll by phone call: 1-800-838-5914


Telehealth — sometimes called telemedicine — lets your health care provider provide care for you without an in-person office visit. Telehealth is done primarily online with internet access on your computer, tablet, or smartphone. 

  • Talk to your health care provider live over the phone or video chat. 
  • Send and receive messages from your health care provider using secure messaging, email, secure messaging, and secure file exchange. 
  • Use remote monitoring so your health care provider can check on you at home. For example, you might use a device to gather vital signs or other vitals to help your health care provider stay informed on your progress. 

What types of care can I get using telehealth? 
You can get a variety of specialized care through telehealth. Telehealth is especially helpful to monitor and improve ongoing health issues, such as medication changes or chronic health conditions. 

Your health care provider will decide whether telehealth is right for your health needs. Ask your health care provider’s office what your telehealth options are, especially if you are concerned about the health risk of  COVID-19. 

Tip: Are you new to telehealth?  

Your health care provider may also ask you to send information that will help improve your health: 

  • Your weight, blood pressure, blood sugar, or vital information 
  • Images of a wound, or eye or skin condition 
  • A diary or document of your symptoms 
  • Medical records that may be filed with another health care provider, such as X-rays 

Health care providers can send you information to manage your health at home:

  • Notifications or reminders to do rehabilitation exercises or take medication 
  • New suggestions for improving diet, mobility, or stress management 
  • Detailed instructions on how to continue your care at home 
  • Encouragement to stick with your treatment plan 

Care you can get with Telehealth

  • Lab test or X-rays results 
  • Mental health treatment, including online therapy, counseling, and medication management 
  • Recurring conditions like migraines or urinary tract infections 
  • Skin conditions 
  • Prescription management 
  • Urgent care issues like colds, coughs, and stomach aches 
  • Post-surgical follow-up 
  • Treatment and follow-up appointments for attention deficit disorder(ADD) and attention deficit hyperactivity disorder(ADHD) 
  • Physical therapy and occupational therapy 
  • Remote monitoring services that help you track health goals and manage chronic conditions like diabetes, high blood pressure, and high cholesterol 

Accessing Teladoc:  

All members are eligible for Teladoc. To arrange the services, please call 800-835-2362 

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