At Imperial Health Plan of California (HMO) (HMO SNP), building partnerships with FMOs and Agents is always a priority. Did you know that Imperial Health Plan is a 100% Agent distribution model? With a support team dedicated to assisting our partners, Imperial Health Plan provides responses to any questions, comments, or concerns from our valued Agents. Did you know that Imperial has Agent Assisted Telephonic Enrollment options to help practice physical distancing and continuing MAPD enrollment momentum? See details below. 

Agent Assisted Telephonic Enrollment details: 

Dear Imperial Agents,  

Due to today’s challenges of producing MAPD face-to-face enrollments and to meet the needs of our potential members and Agents, Imperial has implemented Agent Assisted Telephonic Enrollment to achieve physical distancing while conducting compliant MAPD enrollment. 

If an Imperial contracted Agent supplies Imperial a lead for telephonic enrollment, the Agent will be Agent of record, receive credit and all applicable commission payments.   

SCENARIO – Agent has a lead that wants to enroll into Imperial’s MAPD plan and enrollee does not want a face-to-face Agent appointment.  

  1. Agent provides Imperial with lead name and phone number. 
  1. Information is entered on a log which validates the lead coming from the Agent.
  1. Agent provides Imperial with lead name and phone number.
    The lead then calls 800-838-5914 and enrolls telephonically with Imperial.
    Agent can be on the line as well.
    Imperial reviews the Agent lead log, confirms enrollment and pays all commissions due. 

The Imperial Health Plan Sales Department can be reached using the information below and can assist with any of the following inquiries:

  • Agent portal – Annual training and certification and On-line enrollment
  • Agent assisted telephonic enrollment
  • Commissions 
  • All Marketing material requests including enrollment forms and kits 
  • All Agent inquiries
  • NOTE – Members must call 800-838-8271 for PCP and PBP change requests

Agent Support Line

1-800-838-5197 8:00 a.m. to 5:00 p.m., Monday through Friday

Educational Materials

Agent Portal

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