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Member Service
If you have questions about your coverage or how our plan works, please call and speak with one of our Member Service Representatives.
Member Services Department:
Member Services Department:
Member Service: 1-800-838-8271
Imperial Health Plan of California, Inc.
PO Box 60874
Pasadena, CA 91116
The Member Services Department can be reached at 1-800-838-8271, TTY: 711. We are open October 1 – March 31: Monday – Sunday from 8:00 am PST. – 8:00 pm PST. and April 1 – September 30: Monday – Friday from 8:00 am PST. – 8:00 pm PST., except holidays.
Agent Support: 1-800-838-5197
Provider Services: 1-800-830-3901
Dental: 888-643-3239
Vision Care: 855-492-9028
Silver & Fit (gym membership): 1-877-427-4788
Hearing Care Solutions: 1-866-344-7756
Imperial Health Plan: www.ImperialHealthPlan.com
In-Home Support from Papa Pals: 1-833-200-6924 or www.Papa.com
Transportation Imperial Health Plan: 1-800-838-8271
Meals: 1-800-838-8271
Over-the-Counter: 1-855-263-6673 or AndMoreHealth.com
Personal Emergency Response System by ADT: 1-800-288-3880
Pharmacy Benefit Manager (PBM) MedImpact: 1-877-391-1105 or www.Mcdimpact.com
Teladoc Telehealth: 1-800-835-2362 or www.Teladoc.com
Lucet Behavior Health: 816-237-2362
Member service hours:
April 1 – September 30 8:00 A.M. – 8:00 P.M. PST
Monday – Friday (except holidays)
October 1 – March 31 8:00 A.M. – 8:00 P.M. PST
Monday – Sunday (except holidays)
ADDRESS
Imperial Health Plan of California, Inc.
PO BOX 60874
Pasadena, CA 91116
PHONE
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