If you have questions about your coverage or how our plan works, please call and speak with one of our Member Service Representatives.
Member Service: 1-800-838-8271
Imperial Health Plan of California, Inc.
PO Box 60874
Pasadena, CA 91116
The Member Services Department can be reached at 1-800-838-8271, TTY: 711.
We are open October 1 – March 31: Monday – Sunday from 8:00 am PST. – 8:00 pm PST.
And April 1 – September 30: Monday – Friday from 8:00 am PST. – 8:00 pm PST., except holidays.
Five Wishes/Power of Attorney For Myself · Five Wishes
Agent Support: 1-800-838-5197
Provider Services: 1-800-830-3901
Dental: 888-643-3239
Dental Reimbursement:
FAQs: English | Spanish | Chinese | Korean | Vietnamese
Dental Reimbursement Form: English | Spanish | Chinese | Korean | Vietnamese
Vision Care: 855-492-9028
Silver & Fit (gym membership): 1-877-427-4788
TruHearing: 1-866-335-9267
Imperial Health Plan: www.ImperialHealthPlan.com
In-Home Support from Papa Pals: 1-833-200-6924 or www.Papa.com
Transportation Imperial Health Plan: 1-800-838-8271
Meals: 1-800-838-8271
Over-the-Counter: 1-855-263-6673 or AndMoreHealth.com
Personal Emergency Response System by ADT: 1-800-288-3880
Pharmacy Benefit Manager (PBM) MedImpact: 1-877-391-1105 or www.medimpact.com
Teladoc Telehealth: 1-800-835-2362 or www.Teladoc.com
Lucet Behavior Health: 816-237-2362
Chiropractic and
Acupuncture with American Specialty Health: 1-800-678-9133
Medication Prescription Payment Plan:
Phone: 1-833-463-1650
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