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Member Services: 1-800-838-8271 TTY: 711

To enroll by phone call: 1-800-838-5914

CORONAVIRUS/COVID-19: Access important information and updates
Members: You can now sign up for the member portal and access your healthcare data.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.
Members: A friendly reminder to schedule your flu shot if you have not already done so. Call your doctor to make an appointment.
CORONAVIRUS/COVID-19: Access important information and updates
Members: You can now sign up for the member portal and access your healthcare data.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.
Enroll
CORONAVIRUS/COVID-19: Access important information and updates
Members: You can now sign up for the member portal and access your healthcare data.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.

Member Service

HOURS OF OPERATION

Member service hours:

April 1 – September 30 8:00 a.m. to 8:00 p.m. PST
Monday – Friday (except holidays)

October 1 – March 31 8:00 a.m. to 8:00 p.m. PST
Monday – Sunday (except holidays)

ADDRESS

Imperial Health Plan of California, Inc.
Imperial Insurance Companies, Inc.
PO BOX 60874
Pasadena, CA 91116

PHONE

1-800-838-8271

Imperial Health Plan of California, Inc. / Imperial Insurance Companies, Inc. IS AN (HMO) (HMO SNP) WITH A MEDICARE CONTRACT. ENROLLMENT IN Imperial Health Plan of California, Inc. / Imperial Insurance Companies, Inc. DEPENDS ON CONTRACT RENEWAL.

Imperial Health Plan of California, Inc. / Imperial Insurance Companies, Inc. (HMO) (HMO SNP) COMPLIES WITH APPLICABLE FEDERAL CIVIL RIGHTS LAWS AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, AGE, DISABILITY, OR SEX.

ATTENTION: IF YOU SPEAK ENGLISH, LANGUAGE ASSISTANCE SERVICES, FREE OF CHARGE, ARE AVAILABLE TO YOU. CALL 1-800-838-8271 (TTY: 711).

ATENCIÓN: SI HABLA ESPAÑOL, TIENE A SU DISPOSICIÓN SERVICIOS GRATUITOS DE ASISTENCIA LINGÜÍSTICA. LLAME AL 1-800-838-8271 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-708-5976 (TTY: 711).

© COPYRIGHT 2025 Imperial Health Plan of California, Inc. / Imperial Insurance Companies, Inc., ALL RIGHTS RESERVED.

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