Protect Yourself from Scam Texts or Phone Calls
Scam calls, texts, emails, and fake websites are common. They may look like they come from Imperial, Medicare, or your doctor.
Imperial will never ask for personal or financial information through a surprise text. When in doubt, do not click. Call us first. Use the Member Services number on your ID card.
- Do not reply with your member ID, Social Security number, password, or bank information.
- Do not call a phone number that came in the same unexpected message.
- If you are unsure, hang up or delete the message. Then call the number on your ID card.
The safest way to check a message is not to use anything in the surprise call, text, or email. Contact Member Services* yourself using a number or website you already trust.
Material ID: IR_935 H5496 2026 Fall Mbr Newsletter_C ENG 10/15/26 — This content is an article taken from the approved Material ID listed above. Navigate back to the member newsletter page for a PDF download of the complete, approved newsletter.