Member Services: 1-800-838-8271 TTY: 711

Important Notice from Imperial Health Plan of California, Inc. (HMO) (HMO SNP): Mandatory Evacuations Due to Fires
Members: A friendly reminder to schedule your flu shot if you have not already done so. Call your doctor to make an appointment.
Members: A friendly reminder to schedule your flu shot if you have not already done so. Call your doctor to make an appointment.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.

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Agents

Welcome!

At Imperial Health Plan of California (HMO) (HMO SNP), building partnerships with FMOs and Agents is always a priority. Did you know that Imperial Health Plan is a 100% Agent distribution model? With a support team dedicated to assisting our partners, Imperial Health Plan provides responses to any questions, comments, or concerns from our valued Agents. Did you know that Imperial has Agent Assisted Telephonic Enrollment options to help practice physical distancing and continuing MAPD enrollment momentum? See details below. 

Agent Portal​

Visit Our Agent Portal: agentportal.imperialhealthplan.com

The Imperial Health Plan Agent Portal provides licensed agents with secure access to essential tools and resources for sales and member management:

  • Certification & Training: Complete required modules to become certified to sell Imperial Health Plan products.
  • Online Enrollment Application: Submit and manage member applications directly through the portal.
  • Commission Tracking: View real-time commission statements and payment history.
  • Member Roster Access: Monitor your active book of business, including member details and enrollment status.
  • Order Marketing Materials: Order Enrollment Book, flyer, and more …
Agent Assisted Telephonic Enrollment

Dear Imperial Agents,  

Due to today’s challenges of producing MAPD face-to-face enrollments and to meet the needs of our potential members and Agents, Imperial has implemented Agent Assisted Telephonic Enrollment to achieve physical distancing while conducting compliant MAPD enrollment. 

If an Imperial contracted Agent supplies Imperial a lead for telephonic enrollment, the Agent will be Agent of record, receive credit and all applicable commission payments.   

SCENARIO – Agent has a lead that wants to enroll into Imperial’s MAPD plan and enrollee does not want a face-to-face Agent appointment.  

  1. Agent provides Imperial with lead name and phone number. 
  2. Agent provides Imperial with lead name and phone number.
    The lead then calls 800-838-5914 and enrolls telephonically with Imperial.
    Agent can be on the line as well.
    Imperial reviews the Agent lead log, confirms enrollment and pays all commissions due. 
    1. Information is entered on a log which validates the lead coming from the Agent.
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Enrollment Documents


Enrollment Kit | English | Spanish | Vietnamese | Chinese | Korean |
Enrollment Application | English | Spanish | Vietnamese | Chinese | Korean |
Scope of Appointment Form | English | Spanish | Vietnamese | Chinese | Korean |
Health Risk Assessment (HRA) | English | Spanish | Vietnamese | Chinese | Korean |
Star Ratings | English | Spanish | Vietnamese | Chinese | Korean |

If you select PBP 005 Imperial Senior Value (HMO C-SNP), you must complete the SNP Assessment Form below.

SNP Assessment Form | English | Spanish | Vietnamese | Chinese | Korean |

Agent Support Line

1-800-838-5197  We are open October 1 – March 31: Monday – Sunday from 8:00 am PST. – 8:00 pm PST. and April 1 – September 30: Monday – Friday from 8:00 am PST. – 8:00 pm PST., except holidays.

Email: brokers@imperialhealthplan.com

The Imperial Health Plan Sales Department can be reached using the information below and can assist with any of the following inquiries:

  • Agent portal – Annual training and certification and On-line enrollment
  • Agent assisted telephonic enrollment
  • Commissions 
  • All Marketing material requests including enrollment forms and kits 
  • All Agent inquiries
  • NOTE – Members must call 800-838-8271 for PCP and PBP change requests
Educational Materials​
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